When you select Self-Service on the portal, you gain access to several features. For example, you can:
Report a damaged container
Add a new container
Report a missed emptying
Request a change in emptying dates
Report a damaged container
If you want to report a damaged container, follow these steps:
Click on "Damaged container" ("Beholder i stykker") on the Self-Service page.
Step 1: Select container and date
Select the container that is damaged.
You can also choose a preferred pickup date (optional).
Click Next.
Step 2: Order summary
Here you get an overview of your report:
Which container the report concerns
Which date you may have selected
If you don't choose a date, the case will be processed as soon as possible
Review the details and click Next
Step 3: Confirmation
Check your contact information (name, email, and phone number).
Make sure the CAPTCHA field on the page turns green and shows the text “Success”.
Click Complete.
Step 4: Completion
You will now see a message confirming that your report has been received.
Click Back to Self-Service to return to the main page.
Add a new container
If you want to add a new container, follow these steps:
Click on "Add a new container" ("Tilføj Beholder") on the Self-Service page.
Step 1: Choose details
First, select the type of container you want.
Enter your preferred delivery date.
Click Next.
Step 2: Order summary
Here you get an overview of your order:
Which container you have selected
When it will be delivered
How much it will cost you per year
Review the details and click Next.
Step 3: Confirmation
Check your contact information (name, email, and phone number).
Make sure the CAPTCHA field on the page turns green and shows the text “Success”.
Click Complete.
Step 4: Completion
You will now see a message confirming that your order has been received.
Click Back to Self-Service to return to the main page.
When will I see my new containers?
As soon as we have completed processing your request, the new containers will automatically appear on the "Containers" page.
Missed emptying
If your container was not emptied as scheduled, you can report it through Self-Service. Follow these steps:
Click on "Missed emptying" on the Self-Service page.
Step 1: Select container and date
Select the container(s) that were not emptied.
Enter the date of the missed emptying.Click Next
Step 2: Order summary
Here you get an overview of your report:
Which containers are affected
The date of the missed emptying
Review the details and click Next.
Step 3: Confirmation
Check your contact information (name, email, and phone number).
Make sure the CAPTCHA field on the page turns green and shows the text “Success”.
Click Complete.
Step 4: Completion
You will now see a message confirming that your report has been received.
Click Back to Self-Service to return to the main page.
Mass change
If you want to request an extra emptying, follow these steps:
Click on "Mass change" (Masseændring)on the Self-Service page.
Step 1: Select container and date
Select the container(s) for which you want an extra emptying.
Then enter your preferred date for the emptying (required).
Click Next.
Step 2: Order summary
Here you get an overview of your request:
Which containers you selected
The selected date for extra emptying
Review the details and click Next.
Step 3: Confirmation
Check your contact information (name, email, and phone number).
Make sure the CAPTCHA field on the page turns green and shows the text “Success”.
Click Complete.
Step 4: Completion
You will now see a message confirming that your report has been received.
Click Back to Self-Service to return to the main page.
