Notifications panel

In the top-right corner of the platform, you’ll find the Notifications icon.
Clicking this icon opens the Notifications Panel, which is divided into three tabs:
​Direct, Following, and Background Jobs.
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Let’s go through each one:

The Direct tab displays notifications that are directly related to you—for example, a ticket assigned to you.

At the bottom of this tab, you can:

The Following tab shows notifications about tickets you’re following. These aren’t assigned to you directly, but you may want to stay updated — for instance, if your work depends on the progress of a specific task.

To follow a ticket:

You’ll now receive notifications for changes related to that task.

At the bottom of this tab, you have the same options as for the Direct tab:

This tab displays the status of background jobs that are currently running or have run within the past 7 days. These include actions like bulk ticket updates that may take time to complete.
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This allows you to continue working on other tasks, while these processes run in the background. Return to this panel, to view their status at any time.
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At the bottom of this tab, you can toggle Only Show In Progress.

Use the Notifications Panel to stay informed and take action without missing important updates.