WasteHero

Platform

Track direct, following, and background-job notifications across the WasteHero platform.

Notifications

Learn how to set up a new role and permission and attach to a user.

Roles setting

Learn how to access, view, and update your personal account details and company information.

Account and company information

Configure workspace-wide options like map provider, units, and optional platform features.

Configuring company system preferences

Send predefined messages to customers quickly. Help your team save time and communicate more efficiently and professionally.

Message templates

Setting up proper user roles and permissions is essential to maintaining structure, control, and security across your organization.

User management: Defining roles and permissions

How to change or reset your password

Stay updated on tasks and activity with the Notifications Panel.

Notifications panel

Custom fields

Account & workspace

Customise colours and labels for waste fractions across the platform, navigation app, and citizen portal.

Customise waste fraction tag

How container statuses stay in sync with agreement statuses, and what it means for routing.

Container and Agreement status sync

Learn how to add a new container to a property using the ticket system in WasteHero, from ticket creation to final activation.

How to add a container to a property

Here you will learn how to create containers, manage them, and access detailed information about each container.

Working with containers

Viewing and adding waste fractions

Container types help you organize and manage your assets more effectively.

Viewing and adding container types

Containers & assets

Walk through the full lifecycle of an extra emptying request — from the citizen's order in the self-service portal to the ticket closing automatically.

Extra emptying: From portal order to ticket completion

Learn how to set up automatic SMS and email messages to property contacts when a ticket changes status, configured under Settings > Tickets > Ticket Types.

Automated communication via ticket type automation

Print container labels and require label, barcode, or RFID actions before tickets can be completed.

Container label printing & Automation rules

Connect email to WasteHero system and associate ticket with messages

Customer inbox

Learn how to manage and navigate ticket details efficiently within the platform.

Ticket details

Bulk editing allows you to update multiple tickets at once — but only if they have the same ticket type and same status.

How to edit bulk tickets

Bulk property tickets allow you to create multiple tickets at once for different properties using the same ticket type.

How to create bulk property tickets

Ticket automation is a key feature of the WasteHero platform’s customisation capabilities. It’s powerful when optimising your operations.

Ticket automation

The Ticket Kanban provides a visual representation of tickets and their statuses

Ticket kanban

Create and configure ticket types with services, visibility, and automation. Includes examples.

Create a new ticket type

Setting up ticket automation and using scanner

Bulk tickets allow you to create multiple tickets at once for containers of the same types.

How to create bulk container tickets

Tickets

Learn how to reset a route or a stop and what happen after its being rejected

Reopen & reset routes and stops

Ways regular and combined collection calendars work

Collection calendars

This guide shows how to create a new pickup setting - define rules, generate calendar dates, and link it to a product.

Create and use a new pickup setting

Fleet Management helps you keep track of your vehicles, drivers, and locations.

Fleet management locations

Easily manage vehicles and drivers to streamline route scheduling, assignments, and permissions in your fleet operations.

Vehicles and drivers

Saving time on the road: Auto complete stops

Operation management settings

Pickup history

Routes and route schemes help manage collections. This guide covers route schemes, route creation, and using Plan Ahead to save time.

Route schemes

Routes & planning

Contacts are the link between people/companies and properties, storing information and helping you manage roles, billing, and communication.

Contacts

Learn how to create and remove property group and shared containers

Property Group & Shared container

Learn how properties are structured, what information they contain, and how to manage related agreements and contacts.

Properties – a brief overview

Customers & properties

Release notes 2025.Q4

Release notes 2025.Q1

Release 2024.3.13

Release 2024.3.13 part 2

Release Notes

Create a custom design with text, images, and links

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Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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