WasteHero

Platform

Track direct, following, and background-job notifications across the WasteHero platform.

Notifications

Learn how to set up a new role and permission and attach to a user.

Roles setting

Learn how to access, view, and update your personal account details and company information.

Account and company information

Configure workspace-wide options like map provider, units, and optional platform features.

Configuring company system preferences

Send predefined messages to customers quickly. Help your team save time and communicate more efficiently and professionally.

Message templates

System

Customise colours and labels for waste fractions across the platform, navigation app, and citizen portal.

Customise waste fraction tag

How container statuses stay in sync with agreement statuses, and what it means for routing.

Container and Agreement status sync

Learn how to add a new container to a property using the ticket system in WasteHero, from ticket creation to final activation.

How to add a container to a property

Asset management

Create, edit, and act on multiple tickets at once — from tables, routes, and the navigation app.

Bulk ticket actions

Print container labels and require label, barcode, or RFID actions before tickets can be completed.

Container label printing & Automation rules

Ticket custom fields

Connect email to WasteHero system and associate ticket with messages

Customer inbox

Custom fields

Learn how to manage and navigate ticket details efficiently within the platform.

Ticket details

Property custom fields

Container custom fields

Property group custom fields

Custom ticket types allow you to tailor your ticketing system to fit your unique workflows and operational needs.

Creating and configuring ticket types

Ticket Management 

Learn how to reset a route or a stop and what happen after its being rejected

Reopen & reset routes and stops

Ways regular and combined collection calendars work

Collection calendars

This guide shows how to create a new pickup setting - define rules, generate calendar dates, and link it to a product.

Create and use a new pickup setting

Fleet Management helps you keep track of your vehicles, drivers, and locations.

Fleet management locations

Operation management 

Contacts are the link between people/companies and properties, storing information and helping you manage roles, billing, and communication.

Contacts

Learn how to create and remove property group and shared containers

Property Group & Shared container

Learn how properties are structured, what information they contain, and how to manage related agreements and contacts.

Properties – a brief overview

Customer management

Create a custom design with text, images, and links

Sign In

Status

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.