Go to the All Tickets page.
Select one or more tickets using checkboxes.
You can select individual tickets
Select all on the page
Or unselect all using available buttons
Click Bulk Edit to begin.
Only tickets with the same type and status can be bulk edited.
Step 1: Edit ticket details
Once you enter the bulk edit screen, you’ll be able to update fields such as:
Priority
Status
Ticket information
(e.g., description, additional details)
If you want to remove all changes before continuing, press Clear changes.
Navigation
Click Next to proceed with the changes
Use Prev if you need to go back
Extra Options
View Selected Containers
You can click on Selected tickets to see what you’ve chosen so far.
View as a list
View on a map
This helps you double-check your selection before moving forward.
Step 2: Preview & complete
In this step, you can preview the changes before applying them.
What You Can See
A summary of all selected tickets
Fields that have been changed, shown with the new values
Fields that remain unchanged will also be visible for comparison
This allows you to double-check that everything looks correct before submission.
Final Action
Click Submit to apply the changes to all selected tickets
Use Prev to go back if you need to edit anything
Once submitted, the updates will be applied to all selected tickets in one action.
Result
