WasteHero

Walk through the full lifecycle of an extra emptying request — from the citizen's order in the self-service portal to the ticket closing automatically.

Extra emptying: From portal order to ticket completion

Learn how to set up automatic SMS and email messages to property contacts when a ticket changes status, configured under Settings > Tickets > Ticket Types.

Automated communication via ticket type automation

Print container labels and require label, barcode, or RFID actions before tickets can be completed.

Container label printing & Automation rules

Connect email to WasteHero system and associate ticket with messages

Customer inbox

Learn how to manage and navigate ticket details efficiently within the platform.

Ticket details

Bulk editing allows you to update multiple tickets at once — but only if they have the same ticket type and same status.

How to edit bulk tickets

Bulk property tickets allow you to create multiple tickets at once for different properties using the same ticket type.

How to create bulk property tickets

Ticket automation is a key feature of the WasteHero platform’s customisation capabilities. It’s powerful when optimising your operations.

Ticket automation

The Ticket Kanban provides a visual representation of tickets and their statuses

Ticket kanban

Create and configure ticket types with services, visibility, and automation. Includes examples.

Create a new ticket type

Setting up ticket automation and using scanner

Bulk tickets allow you to create multiple tickets at once for containers of the same types.

How to create bulk container tickets

Tickets

Create a custom design with text, images, and links

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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