At WasteHero, our goal is always to improve your experience with our platform, and this update is no exception. With release 2025.10.12, we introduce several significant improvements, new features and bug fixes designed to enhance your user experience and streamline your workflow.
We recognize the importance of keeping you well-informed about the developments that may impact how you use our solutions.
To ensure you get the most out of this update, we have:
Detailed descriptions: Provided thorough explanations of new features and changes.
Highlighted workflow changes: Pointed out important updates that affect key workflows so you can adapt effectively.
Shared rationale: Provided insight into the decisions behind the changes so you can better understand their value.
We value your feedback and encourage you to share your thoughts so we can continuously improve our release notes and the way we support you. Your input is not only welcome, it's essential.
Please contact us at [email protected] if you have any questions or suggestions. Together we can ensure that WasteHero continues to be the best tool to support your everyday life.
Updates
Our updates section highlights key workflow improvements and provides guidance to help you adapt. Recent updates include a new sidebar, visibility of unplanned collections, the option to reopen rejected or completed tickets, adding recordings to tickets, showing original file names, and displaying property info for property-level tickets. We’ll continue expanding this section with more details and welcome your feedback on what else to include.
Sidebar
Platform | Improvement | New design
We’ve introduced a redesigned sidebar that follows modern SaaS patterns. Instead of a panel that appeared on hover or click and covered the view, you now have a clean, collapsible menu (hamburger style). You can quickly search for any section, and updated icons make navigation clearer and more intuitive.
Ticket Reopen Feature
Platform | New function | Ticket reopening logic
We’ve improved the ticket management flow so that you can now reopen tickets with the proper permissions:
Completed → Open: Tickets marked as completed can be restored to an active state.
Rejected → Created: Tickets that were rejected can be recreated for follow-up.
Previously, once a ticket was marked as done or rejected, you couldn’t reopen it -even if it was closed by mistake or new information became available. Now, you can restore these tickets without creating duplicates, making follow-up smoother and your workflow more flexible.
Voice Recording Attachments
Driver App | Platform | New Feature
You can now record and attach voice notes when reporting tickets from the Driver App. This helps you provide clearer context and improves communication. On the Platform side, you can play back these recordings directly within the ticket record, giving you a smoother and more complete ticket review - without needing any external tools.
View Original File Names
Platform | Improvement
You can now see the original file names in the system. Before, it was hard for you to identify the correct document because only generic names were shown. Now, the real file names are visible, making it easier for you to recognize and manage your files.
Unplanned Collections in Property History
Platform | New Feature
We’ve made property collection history more transparent by showing unplanned collections alongside the planned ones. Before, only planned collections were visible, which made it harder for you to track extra or out-of-schedule requests. Now you can see everything in one place, giving you a complete overview of each property’s collection activity.
Edit Container Type
Platform | New Feature
You can now change the type of a container associated with a property directly from the container view. Click the pen icon to edit, and you’ll be redirected to the ticket creation page with the correct ticket type. Once the ticket is completed, your changes will be applied, making it easier for you to manage container updates.
We Value Your Feedback!
Your input helps us improve and better support your needs. If you have any feedback, suggestions, or experience any issues with this release, please don’t hesitate to reach out.
📩 Contact Us: [email protected]
We appreciate your time and feedback.