CTO's introduction to the release
At WasteHero, our goal is always to improve your experience with our platform, and this update is no exception. With release 2025.Q1, we introduce several significant improvements, new features and bug fixes designed to enhance your user experience and streamline your workflow.
This release marks an important milestone with over 200 improvements and adjustments, and we've paid special attention to the changes that will have the biggest impact on your daily use. At the same time, we continue our focus on transparency in how we communicate these updates so that you have a clear understanding of both the functionality and rationale behind the changes.
To ensure you get the most out of this update, we have:
Detailed descriptions: Provided thorough explanations of new features and changes.
Highlighted workflow changes: Pointed out important updates that affect key workflows so you can adapt effectively.
Shared rationale: Provided insight into the decisions behind the changes so you can better understand their value.
We value your feedback and encourage you to share your thoughts so we can continuously improve our release notes and the way we support you. Your input is not only welcome, it's essential.
Please contact us at [email protected] if you have any questions or suggestions. Together we can ensure that WasteHero continues to be the best tool to support your everyday life.
Best regards,
Christoffer Mikkelsen
CTO @ WasteHero
Updates Overview
In this release, we've focused on improving performance and introducing a selection of key updates. We’ve made over 200 improvements, bug fixes, and new features. Thereby, our release notes highlights the key changes that will have the biggest impact on your user experience and workflow.
Updates to Core Workflows
This update focuses on changes to core workflows, and we aim to provide clear explanations and guidance for customization. It covers important features like route optimization, the new homepage, and handling the Custom Field Management. Moving forward, we will expand this section with more detailed information on the workflows, ensuring you have all the insights needed to effectively navigate any changes to your activities. We also welcome your feedback on which workflows you think should be included.
Platform | Custom Fields are now in the main settings page, with meta values for properties and containers merged into the Custom Fields page
Ticket Information View: Enhanced ticket information view |
Navigation App | Reset Stops and Route Optimization: The reset stop and reset route features can affect the status of the created tickets.
Edit Ticket: Drivers will now be able to edit the details of tickets directly within the navigation app.
New Login Flow and Homepage: A redesigned login interface and homepage have been introduced to improve the overall experience for drivers.
Direct Support Access: Drivers can now contact support directly through the app. See more. |
Self-service | None |
Driver App: New Layout
App | New function | homepage
We have launched a new design, including a new homepage on the app, aiming to improve the workflow and overall experience for the drivers. The homepage provides immediate access to essential information as soon as the driver log in, allowing for a more streamlined and efficient operation.
This is the first version of the new design, and more will follow based on your user feedback.
You can read more about the features on the new homepage here:
Custom Fields
Platform, App & Portal | New function
Custom Fields are now available across modules, enabling tailored fields for tickets, properties, containers, and property groups. You can create dropdowns, text fields, numeric inputs, and more, with options to mark them as required or optional. Additionally, Custom Fields have been relocated from the Tickets Settings page to the main Platform Settings page, and the meta values from the Customer Management page for Properties and Containers have been removed and integrated into the Custom Fields page for a more streamlined experience.
Manage User Permissions via Roles Setting
Platform, App & Portal | New function
We are introducing a new parameter for user permission settings: the Ticket Custom Field. This allows you to define permissions for viewing, creating, adding, and deleting Ticket Custom Fields based on user roles. You can configure these settings under Settings → User Management → Roles.
Inbox Integration
Platform | New function | Customer inbox
We’ve introduced an exciting new feature that enhances the way you connect your tickets with email. You can now directly receive and respond to customer messages, while simultaneously creating associated tickets within the same view. This streamlined process makes it easier than ever to track and manage requests efficiently.
Attach the New Signature Field to Tickets
Platform | New function | Tickets | Signature field
You now have the option to create new Custom Fields. Once you have created the file, you can attach it to any ticket type in the ticket types setting. This is to provide more diversity in the way your business communicates with clients and carries out tasks.
The feature can be found on the platform in Settings → Tickets → Custom Fields
Make Each Team Member and Asset Stand Out
Platform | Improved Function | Customize user
We have enhanced the feature to customize users, locations, and projects. You can use color or image to better distinguish the team or allow the user to set their own color or image. Try it out on your profile page and location page now on the platform.
Remove Property from Group
Platform | Improved | property group
We have added the ability to remove property in property groups. This functionality specifically focuses on removing properties that do not have shared containers or agreements from the group.
Reset Stops and Route
Platform & App | Improved Function | Route
We have enhanced the reset, stop, and route functionality to improve data flow. This update applies to the Platform and the Navigation app.
Ticket Information View
Platform | Improved | Tickets
The ticket information view on tickets have been enhanced and now less scrolling is needed to see needed information.
Control Ticket Detail Visibility
App | New function | Ticket Details
Now you can control the visibility of ticket details for the Navigation App users. Learn more about how you can control data visibility for the navigation app.
Create Bulk Tickets
App | New function | Bulk Tickets
Creating bulk tickets allows drivers to efficiently report issues for an entire road or multiple containers at once. This feature is designed to help drivers work more efficiently while on duty.
Easier Way to View Collection Dates
Platform | Improved Function | Collection Dates
We have introduced a new design for the collection date visualization. You can now easier see the exact collection date visually, and plan for the whole calendar year.
Refreshed Login Process
App | Improved Function | Log-in
Before accessing the new homepage of the navigation app, you'll notice the login process has a cleaner design. While the visuals have been updated, the steps remain the same: Enter your credentials, select a project, and pick a vehicle.
Other Improvements
Improvements | Description |
Waste fraction on route | We now only show relevant waste fractions on the route table and route detail view. This update applies to both the platform and the navigation app. |
Setting level change | The project-level preference setting is now moved to the company level. |
UI updates | Platform and Nav have now updated to a new UI library. There is a big UI enhancement on the Navigation app |
Important Bug Fixes
Stops with Notes Not Displaying on Map View: Fixed an issue where stops with attached notes were not showing any visual indication on the map view in the navigation app.
Container Status Changes on Active Agreements: Fixed an issue where container statuses could be manually changed from Active to Future or Pending while still appearing as Active on the property details page. This caused inconsistencies in route planning and required manual adjustments.
Update: It is now no longer possible to change the status of a container from the container details page if it is part of an active agreement.
Inability to Edit the Order of Ticket Types: Fixed an issue where users could not edit or reorder ticket types. The functionality is now fully restored, and users can update ticket order settings as expected.
Ticket Stop Status Not Updating on CRM: Fixed an issue where completing a stop on a route did not update the corresponding ticket status to completed in the CRM. This primarily affected certain ticket types, which were not being marked as completed as expected. Now, ticket stop status consistently reflects completed across all systems.
We Value Your Feedback!
Your input helps us improve and better support your needs. If you have any feedback, suggestions, or experience any issues with this release, please don’t hesitate to reach out.
📩 Contact Us: [email protected]
We appreciate your time and feedback. 🚀