Introduction
Offline mode is designed to help drivers manage tasks during connection interruptions. In this article, you’ll learn about the available options for completing tasks offline.
Types of disruptions
Lost Connection to the Internet:
This indicates the device is not connected to a network. Users can check Wi-Fi availability or ensure mobile data is active.Lost Connection to the Server:
This indicates a disruption on the server side, which will typically be resolved promptly by the WasteHero team.
In both cases, the user will be directed to Offline Mode. These incidents will not prevent drivers from continuing their work on the routes.
How to work in offline mode
When the device loses internet connectivity during a route, drivers can continue along the route, complete stops, and create tickets as usual. All data will automatically upload to the server once the device reconnects to the network.
What can be done in Offline mode
Can do
Completing stops
Creating tickets
View stops/ticket details that are related to the current route
Turn-by-turn navigation
Remove stops
Can not do
Load new routes
Exit the route and join again
Conflicts
The system records only the data that reaches the server first.
For example, if Driver A completes a ticket at 10:00, but Driver B, who is working offline, removes a stop at 09:30 and reconnects to the network at 10:05, the system will register only the data from Driver A.