Notifications introduction
Notification in the WasteHero platform enables users to keep track of all ongoing tasks and background jobs. You can find the following information in the notification:
Direct Notifications: Stay updated on all ticket & customer inbox notifications for tasks explicitly assigned to you. This ensures that you never miss important updates or actions requiring your attention.
Following Notifications: Keep track of all ticket notifications for the tickets you're actively following. This feature allows you to stay engaged with relevant ticket activities and updates.
Background Jobs: Monitor the progress of all background jobs, such as bulk editing tickets or exporting data. This visibility into background tasks ensures transparency and helps you manage your workflow efficiently.
Notification card
Ticket-related notification
no. | Data | Description |
1 | User name | Who triggers the event? |
2 | Event type | What exactly did the user do to trigger this event? (see the next table to learn more) |
3 | Target ID | Where did this event take place? |
4 | Target information | Some information regarding the notification target. Ex. Ticket current status & ticket type. |
5 | Ticket detail | This information will only show when it is ticket ticket-related notification. |
6 | Message | You will be able to see a preview of the summary if the notification is message-related. |
7 | Triggered time | When is this notification triggered? |
Event type you can see:
Event type | Direct notification | Following notification |
Change assignee | ➖ No | ➕ Yes |
Change priority | ➕ Yes | ➕ Yes |
Edit ticket | ➕ Yes | ➕ Yes |
New internal note | ➕ Yes | ➕ Yes |
Change status | ➕ Yes | ➕ Yes |
Sent email / Receive email | ➕ Yes | ➕ Yes |
Assign to you | ➕ Yes | ➖ No |
Unassigned from you | ➕ Yes | ➖ No |
Customer inbox related notification
Event type you can see:
Event type | Direct notification | Following notification |
Change assignee | ➖ No | not available |
New internal note | ➕ Yes | not available |
Change status | ➕ Yes | not available |
Sent email / Receive email | ➕ Yes | not available |
Assign to you | ➕ Yes | not available |
Unassigned from you | ➕ Yes | not available |
For more settings for customer inbox, please read Customer inbox.
Direct and following notification
There are distinctions between Direct and following notifications:
Type | Definition |
Direct | This means the ticket (or other) is assigned to you. Once unassigned from you, you will no longer receive notification in the Direct section. |
Following | This means you are:
|
Notification grouping
You can find the "Group" option at the bottom of the notification. This function will help you group all the notifications by ID by day. For example, it will help you to see all the events happening of the day on a specific ticke or customer inbox.
Update log
Update log
Release 2024.4.16: View article