Introduction
The ticket custom field is an essential feature that allows you to tailor each ticket to your specific needs. This feature ensures that different ticket types contain the precise information required to complete tasks successfully.
Platform
Ticket custom fields within the platform allow for detailed ticket configuration and management.
Supported Field types
Type | Description |
Select | Set up multiple options for ticket reporters to select, but they can only select one option. |
Multi-select | Set up multiple options for ticket reporters to select more than options. |
Number input | Set up a number-only field for ticket reporters to input numbers. |
Text | Set up a text-only field for ticket reporters to input text. |
Signature (New) | Set up a canvas |
Remember, you can determine if the field should be required or optional. You can always edit this even after creation. However,
Once the custom field is created, you cannot change the field type again. You will need to create a new one.
Add a New Ticket Custom Field
You need to create a custom field first before you can attach the field to multiple ticket types.
Go to Settings → Custom Fields → Tickets
Click on the '+' button on the list to the left
Fill in all the required fields, and most importantly, set up the field type to determine if the field should be optional or required.
Save the changes.
Attach Custom Fields to Ticket Type
Go to Settings → Tickets → Ticket types
Click on the ticket you would like to add the custom field to
Go to the Custom Fields section and select the field you have created. If you need to add a new field, please take a look at how to add a custom field here.
Preview and save the changes.
Visibility
Ticket custom fields are visible in:
Ticket creation and editing views (including bulk actions).
Ticket detail views.
Permissions
Control access to ticket custom fields through roles and permissions settings.
Navigation App
The Navigation App integrates ticket custom fields for driver interactions.
Field Visibility
Drivers can view ticket custom fields:
In the ticket detail view.
Within stop details for relevant ticket information.
Use Case
Ticket custom fields ensure drivers have all required data, facilitating efficient task execution.
Customer Portal
In the Customer Portal, ticket custom fields enhance ticket submission and tracking.
Field Visibility
Citizens can:
Fill in ticket custom fields during ticket creation.
View ticket custom field details on ticket pages.
Benefits
This functionality simplifies communication by ensuring that all necessary information is collected at ticket submission.